Questions clinics ask us
If something isn't here, the lab answers email in working hours — not a ticket queue.
Fill in the quotation form with your monthly case volume and the services you need. We reply with a rate card, a sample setup from one of your own scans if you send one, and dashboard access — usually the same working day.
Fill in the quotation form with your monthly case volume and the services you need. We reply with a rate card, a sample setup from one of your own scans if you send one, and dashboard access — usually the same working day.
No. Send one case a month or eighty. Volume affects your rate, not your access — the dashboard, the turnaround guarantee and the revision policy are identical for every clinic.
No. Send one case a month or eighty. Volume affects your rate, not your access — the dashboard, the turnaround guarantee and the revision policy are identical for every clinic.
Any intraoral scanner that exports STL, PLY or DCM. We also accept physical impressions shipped to the lab and digitise them at no extra cost.
Any intraoral scanner that exports STL, PLY or DCM. We also accept physical impressions shipped to the lab and digitise them at no extra cost.
Yes — unlocked STL for every arch and every stage, released when you approve the setup, downloadable for the life of the account. No export fee.
Yes — unlocked STL for every arch and every stage, released when you approve the setup, downloadable for the life of the account. No export fee.
Revisions to a setup before approval are unlimited and never billed. Post-treatment refinements are included in the Complete Manufacturing package.
Revisions to a setup before approval are unlimited and never billed. Post-treatment refinements are included in the Complete Manufacturing package.
Yours. Boxes, tray bags and patient inserts carry your clinic branding as standard on manufacturing packages.
Yours. Boxes, tray bags and patient inserts carry your clinic branding as standard on manufacturing packages.
Yes, and every one is published with written patient consent held on file by the treating clinic.
Yes, and every one is published with written patient consent held on file by the treating clinic.
Still unclear?
Send us a case and see the whole workflow rather than reading about it.